Local Number Porting

You can bring your current number to 2talk as long as it is in a supported calling region.  You should note that when you port a number the line the number is associated with will be cancelled* as part of the porting process and you will no longer receive an invoice^ from your current provider for this line. Please do not contact your current provider and ask for the line to be cancelled.

If you have any linked numbers or ’stepper’ lines associated with the number you wish to port then please contact your current provider and ask for these to be detatched from your number port or cancelled.  You may also port these additional lines over to 2talk if you wish.  The porting process will fail if you port a number that is still linked to another number that is not being ported, which will cause further delays for the number transfer request.

*Some broadband services require you to have a phone line for service - please check your service requirements before choosing which numbers to port. ^You will continued to be invoiced for service unaffected by the port. We recommend that you check with you old provider, to find which charges will continue.

Q. What regions are supported?
A. Please visit http://blog.2talk.co.nz/regionalnumbers.html to see a full list of supported regions in which we will allow number porting.

Q. How to port your number
1. Log into 2talk live with the account that you wish to port your number to.
2. Select the Plans and Services tab from the left hand menu.
3. Select Port a Number to 2talk from the menu options
4. Click the Port Number to 2talk button, ensure Local Number port is the option displayed and then click the Select button. To add more numbers click the Add More Numbers button.
5. Fill out the fields and click Submit. You will need to provide the following information:
Your current service provider
The number you want to port including type
Your account number with your current provider
Your account name with your current provider
A notification email - we will use this email address to communicate with you during your port.
Any special instructions including details of linked numbers.
A preferred date for the port. Please note that we can only select AM and PM slots and that ports will only take place during business hours.
6. Once submitted your port will be processed and we will update you with RFS date or advise you if there are any issues.

Q. How Do I manage ports in progress
A. Once a port has been requested you can use the Port numbers to 2talk screen to view status. We will also advise status changes to the notification email you use when completing the porting form

Q. Porting and Naked DSL
A. If you are planning a move to Naked DSL, you will need to let your Naked DSL provider know that you want to keep your existing phone line as part of the move.  Once the Naked DSL line is installed you should have your phone line as a standalone service.  You will then be able to port it to 2talk.  Please note that we do not advise attempting to port at the same time as this can result in your line being disconnected.  You can also request a ‘customerlink’ on your line once the move to Naked DSL is complete and once this is activated request the port to 2talk.

Q. How long does it take?
A. Number porting usually takes around 10 business days, but can take longer in some circumstances. We will liaise with you to ensure that the porting request is completed smoothly and with minimal disruption. Complex ports (such as port requests from 3rd party providers) require a longer notice period. Please contact support@2talk.co.nz for more information if you have a complex port.

Q. What does it cost?
A. The setup fee for number porting is $23 ($20 ex GST) per number ported.  This is a one-off fee.  2talk 20 and 2talk 30 includes 1 free number port, 2talk Business Value includes 2 free number ports and 2talk Business Go and 2talk Business Enterprise include 3 free ports.

Porting Away
In the unlikely event that you need to move your number away from 2talk please contact support@2talk.co.nz and we will provide the information you need to provide to your gaining service provider for the port to be successfully approved.